Return items must reach us 14 days from the day of receipt. Unfortunately, we will not accept returns after this date.
Please do not remove the sale tag. Unfortunately, we cannot refund any item with the tag missing. This is to ensure that all goods are returned in the same condition they are sent.
All refunds will be processed within 48 hrs of receipt and will be sent to the original purchase method.
Please follow the steps below to return your parcel to us:
- Re-pack the item in the sealed bag with labels and tags still attached.
- Email firstname.lastname@example.org with the item(s) you would like to return, the reason and your order number.
- Please print the return address on to a label and we recommend you obtain proof of postage and signed for at our end. The goods are your responsibility until they reach our studios, so make sure it’s packed up properly and can’t get damaged on the way!